Returns & Refunds

For eligible standard-sized, non-personalised products, you may cancel your order before delivery or within 14 days after receiving the goods, without giving a reason.

After notifying us of cancellation, you have a further 14 days to return the goods.

Items may be inspected and tried on as they would be in a shop.

Where permitted by law, a deduction may be made for diminished value caused by handling beyond what is reasonably necessary.

Products genuinely made to your individual measurements or personal specifications are not normally eligible for statutory change-of-mind cancellation.

For these products, My Kapray voluntarily accepts cancellation requests within 24 hours of purchase.

This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

If your order arrives faulty, damaged or incorrect, you can submit a request through our returns portal.

Alternatively, contact our customer care team by email or WhatsApp.

We'll review your request and help arrange an appropriate resolution in accordance with your statutory consumer rights.

Where a return is required due to a faulty, damaged or incorrectly supplied item, My Kapray will cover reasonable return postage costs.

Use our returns portal:
https://shopify.com/98325791047/account

Alternatively:
Email: help@mykapray.com
WhatsApp: +44 7355 538207

We will provide the appropriate return instructions and returns address.

Please do not send returns to our registered office.

Customers are responsible for return postage on eligible change-of-mind returns.

My Kapray covers reasonable return costs where a return is required because goods are faulty, damaged or incorrectly supplied.

We aim to process approved refunds within 3–5 working days once the applicable refund conditions have been met.

For statutory cancellations, refunds will be issued without undue delay and within the applicable legal deadline, generally within 14 days after receiving the returned goods or evidence of their return, whichever is earlier.

Original standard delivery charges will be refunded where required by law.

Refunds are issued to the original payment method unless otherwise agreed.

Nothing in this policy affects your statutory consumer rights under UK law.